Privacy Policy

Introduction

DARUM GROUP LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website (https://stackpickai.com) and the PromptMaster AI platform (the "Service").

1. Information We Collect

1.1 Information You Provide Directly

Account Registration Information:

• Full name
• Email address
• Password (hashed and encrypted)
• Company name (optional)
• Phone number (optional)

Payment Information:

• Billing name and address
• Credit card information (processed securely by Stripe; we do not store full card details)
• Subscription plan selected
• Billing history and transaction records

1.2 Information We Collect Automatically

Device and Browser Information:

• IP address
• Device type (mobile, tablet, desktop)
• Operating system
• Browser type and version

Usage Information:

• Pages visited and time spent on each page
• Features accessed and frequency of use
• Search queries performed
• Error messages and troubleshooting data

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery and Account Management

• Creating and maintaining your account
• Processing subscription payments and renewals
• Providing access to courses and tools
• Tracking your progress through courses
• Delivering customer support and responding to inquiries

2.2 Communication

• Sending transactional emails (order confirmations, password resets, billing notifications)
• Notifying you of service updates, maintenance, or changes to our Terms
• Responding to your support requests
• Sending marketing emails (with your consent)

2.3 Service Improvement and Analytics

• Analyzing usage patterns to improve the Service
• Identifying technical issues and bugs
• Optimizing website performance and user experience
• Conducting research and developing new features

2.4 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions
• Protecting against unauthorized access and data breaches
• Enforcing our Terms of Service and other agreements
• Complying with legal obligations and law enforcement requests

3. Payment Processing and Stripe

All payment processing is handled by Stripe, a PCI-DSS compliant third-party payment processor. We do not store or have access to your full credit card information.

Stripe's Privacy Policy: https://stripe.com/privacy

When you make a payment, your card information is encrypted and transmitted directly to Stripe. We receive only a confirmation of successful payment.

4. Data Sharing and Third-Party Services

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Service:

4.2 Legal Requirements and Enforcement

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to comply with applicable laws, respond to lawful requests from government authorities, enforce our Terms of Service, or protect the security or integrity of the Service.

5. Data Storage and Security

5.1 Security Measures

We implement reasonable technical, administrative, and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Only authorized employees have access to personal information
• Firewalls and Intrusion Detection: We use firewalls and monitoring systems to detect unauthorized access
• Secure Databases: Personal information is stored in secure, password-protected databases
• Employee Training: Our staff receives training on data protection and privacy practices

5.2 Limitations

While we implement comprehensive security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You use the Service at your own risk.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

Essential Cookies:

• Session cookies that maintain your login state
• Security cookies that protect against fraud
• Preference cookies that remember your settings

Analytics Cookies:

• Google Analytics to understand how users interact with the Service
• Custom tracking to measure feature usage and performance

6.2 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. If you disable cookies, some features of the Service may not function properly.

7. Your Privacy Rights

7.1 GDPR Rights (European Union Residents)

If you are located in the EU, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information
• Right to Data Portability: You can request your information in a structured, commonly used format
• Right to Object: You can object to certain types of processing, including marketing communications
• Right to Withdraw Consent: You can withdraw consent for processing based on your consent at any time

7.2 CCPA Rights (California Residents)

If you are a California resident, you have the following rights:

• Right to Know: You can request what personal information we collect, use, and share
• Right to Delete: You can request deletion of personal information we have collected
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information
• Right to Correct: You can request correction of inaccurate personal information

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days (or as required by applicable law).

8. Marketing Communications

8.1 Opt-In and Opt-Out

We send marketing emails only to users who have opted in to receive them. You can manage your email preferences at any time by clicking the "Unsubscribe" link in any marketing email or contacting us at [email protected].

8.2 Transactional Emails

We will continue to send you transactional emails (such as order confirmations, password resets, and billing notifications) even if you opt out of marketing communications, as these are necessary for account management.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this page.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: